Order Information

How do I place an order?

Securely via our website or by telephoning us on 0118 9314760 with your order and payment details

Official purchase orders on company headed paper can be faxed to 0118 975 1133, Please include a contact name/department and number.

What payment methods do you accept?

1. Credit/Debit Cards

2. Paypal

3. Cheques

Can I amend or cancel my order?

If for any reason you would like to amend or cancel your order please contact us as soon as possible on 0118 931 4760 or email us.

If your order has not been processed for cutting then we can change it for you free of charge.

If you decide to amend or cancel your order after it has been dispatched then this will be dealt with as a return or a separate order and charges may apply. Please view our returns policy for more information.

Do I need to have an account to place an order?

You do not need to have an account with us to place an order, your order will be processed in exactly the same way as a registered user.

The benefits of being a registered user are that your contact details are saved therefore speeding up checkout on any future orders, also it enables you to track your order status at any time and lets us keep you up to date with any new products and our great offers.

How do I use my promotional code or gift card?

If you have a promotional code simply enter it into the box on the Shopping Cart entitled “Voucher”, then click update and this will amend your total for you. The same process applies to use your gift card however enter this code into the box entitled "Gift Card".

Should you experience any problems contact us via phone or email and one of our friendly staff will be more than happy to help.

*Please note ALL promotional codes and gift cards are valid upon checkout only. If you decide to continue with your order without using your promotional code or gift card we cannot credit you after the transaction and you will need to save your code until your next order.

Do you offer discount for corporate purchases and bulk buying?

We regularly offer discounts to corporate organisations.

Please contact us on 0118 9314760 to discuss what we can offer to you.

Delivery Information

I have received the wrong order/items are missing what should I do?

Firstly we apologise if your order is wrong or parts are missing. 

We do sometimes send part of your order out if we don't have the item/s that you purchased in stock, but we will always include a note explaining this.

Please phone us or email us and we will sort the problem out immediately.

Where is my order? 

We aim to deliver all UK mainland orders within 7 working days. Ireland and Europe orders within 10 working days and worldwide orders within 14 working days.

Sometimes due to circumstances beyond our control these deadlines are not met and we will always endeavour to give you an alternative delivery option.

When your order has been despatched you will be sent an email confirming your tracking number. We despatch the majority of our orders within 48 hours of receiving the order.

We kindly request that you allow the above times to elapse before contacting us regarding your order.

Returns Information

I want to return an item What should I do?

If you would like to return an item for any reason please contact us via phone or email stating your reason for return.

You will be issued with a unique returns reference. We kindly ask that you write this clearly on the outside of the box so your return can be dealt with swiftly.

If you are returning an order or item because it is faulty we will always compensate you for your return postage costs and replace or refund you as soon as possible.

If you are returning an order or item for any other reason then you will be liable for all postage costs to and from yourselves.

We highly recommend sending your return via a recorded service. This means your return is fully trackable. We cannot be held responsible for items lost or damaged in the post.

Under no circumstances should you return an item without obtaining a valid returns number from us first.

You can find full details of our returns policy on the Terms and Conditions page.

Can you confirm that you have received my return? 

Once we receive your return back we will let you know via the email address given upon checkout.

If a replacement is due to be sent we will notify you by email on the day it is despatched, this will usually be within 48 hours.

If a refund is due this will be processed within 14 days of receiving your order back.

If you have any questions about your return or refund please email us and a member of the team will be happy to help

Customer Services Information

When is The Funky Mirror Company open?

Monday                      10.00 - 16.00

Tuesday                     10.00 - 16.00

Wednesday             10.00 - 16.00

Thursday                  10.00 - 16.00

Friday                           10.00 - 16.00

Saturday*                  Closed

Sunday *                    Closed

Bank Holidays *      Closed

*Orders placed over the weekend or on Bank holidays will be processed on the next working day

Technical Information

Is shopping with The Funky Mirror Company safe?

We go to great measures to ensure your shopping experience with us is not only a pleasure but is also a safe and secure transaction.

We use 128 bit SSL encryption and Protx to process all our card transactions.

What are cookies?

Cookies are small text files created by the web server and are used to store non-sensitive information on your computer between visits.

We use permanent cookies to store items in your shopping cart if you leave the site and then come back later on for example.

For further details on our use of cookies please check out our privacy policy.

Product Information

I have a question about your product or service. What should I do?

If you require details about any of our products or services simply phone or email us.

One of our experienced team members are always happy to help.

Can you create a design for me?

We certainly can!

Simply send us an image of what you would like and the size, colour and thickness you need.

In the first instance one of our designers will take a look at it and will let you know if they think it will be suitable to cut into a mirror.

We will then give you a quote and a time line for producing the mirror.

We charge a flat rate fee of £7.00 per design Drawn up. This is payable in advance and is non-refundable should you decide not to go ahead with the cut.

The design fee gives you unlimited changes to your design so satisfaction is guaranteed and we always ask you to approve the design prior to its cutting.

All bespoke designs are non-refundable unless through fault of The Funky Mirror Company.